Lesson 6

Change.  CHange is hard for everyone.  Whether the change is good, or bad, change is still change.  I  myself hate change, unless of course it was either my idea or it benefits me in a positive way.  There is some change that I have been on board with due to the positive result it will have.  Overall I am usueally the one that is resistant to change.  I am one who enjoys knowing what is going on, how to do things, have things in a set way.  When this is changed, it is back to a state of not knowing, being uneducated, not knowing the future etc.  I dont like losing the sense of control.  I have seen some change in the department in which I work that have made a huge impact for the better on patient care and I am always on board with change that makes my job and the atmosphere in which I work better.  One example is call backs.  By doing this our ppq scores have gone up quite drastically. Not only are our ppq scores going up, but the overall care for our patients has increased due to staff seeing the benefit of increasing their patient centered care.