Lesson 12

I have experienced conflict in many different ways. One way in particular was a staff member that was accusing me and another staff member of things that were completely untrue.  This staff member emailed our manager and stated that these particular things had occurred when in fact they had not.  Due to the accusations, I was called into the managers office to discuss these accusations.  When I had proved that the accusations were false, I wanted to obviously confront this other staff member to ask why she had sent this email to our manager when none of it was true.  I asked permission from the manager to confront this person.  I was granted permission since this person was frequently doing this, or finding a way to complain about many different staff members.  I gathered up the courage to confront this person.  I presented myself in a calm manner, stated that I was not mad, I just wanted clarification. After having a good discussion the other staff member apologized and we have been great friends since. She was very angry that the manager had told me who it was who had sent the email but I believed it to be a great way to resolve a situation.